Privacy Policy

Effective Date: August 10, 2025

Website: EliteArk.com

Company: EliteArk LLC

EliteArk LLC respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you access or use EliteArk.com, our app, servers, Discord community, store, and related services.

By using EliteArk services, you agree to the practices described in this Privacy Policy.

1. Who We Are

EliteArk LLC operates EliteArk.com and related online gaming services for the EliteArk community.

EliteArk LLC is an independent, unofficial gaming community. EliteArk LLC is not affiliated with, endorsed by, sponsored by, approved by, or officially connected to Studio Wildcard, Snail Games, ARK: Survival Ascended, ARK: Survival Evolved, or any related publisher, platform, or trademark owner.

2. Information We Collect

We may collect information you provide directly, information collected automatically, and information received from third-party services.

This may include:

• Name or username
• Email address
• Discord username or Discord ID
• Game account names, player IDs, tribe names, or platform IDs
• Payment-related transaction details
• Support messages, forms, tickets, or emails
• Store order history
• Server activity, gameplay logs, chat logs, ban records, and moderation records
• IP address, device information, browser type, app usage, and website activity
• Information you submit through our website, app, Discord, store, or support systems

We do not intentionally collect more personal information than is necessary to operate, protect, and improve EliteArk services.

3. Payment Information

EliteArk LLC may use third-party payment processors or store platforms to process purchases.

We do not directly store full credit card numbers or full payment account credentials. Payment information is handled by third-party providers according to their own privacy policies and security practices.

We may receive limited transaction information, such as:

• Purchase amount
• Transaction ID
• Order details
• Payment status
• Billing name or email
• Chargeback or dispute information

This information may be used for order fulfillment, fraud prevention, tax records, customer support, and dispute resolution.

4. How We Use Information

EliteArk LLC may use collected information to:

• Operate and maintain our website, app, servers, store, and community
• Process purchases and deliver digital items, memberships, perks, or services
• Provide customer support
• Verify accounts, orders, and transactions
• Enforce server rules, Discord rules, and Terms of Service
• Prevent cheating, fraud, abuse, exploits, chargebacks, and unauthorized access
• Investigate reports, bans, disputes, or security concerns
• Improve our services, features, gameplay balance, and user experience
• Send service-related messages, updates, alerts, or support responses
• Comply with legal, tax, accounting, or regulatory obligations

5. Server Logs and Moderation Data

Because EliteArk operates online gaming servers and community systems, we may collect and review server logs, player activity, chat logs, gameplay activity, tribe activity, connection records, and moderation history.

This information may be used to:

• Detect cheating, exploiting, duping, or rule violations
• Investigate reports or player disputes
• Enforce bans, suspensions, or restrictions
• Protect server stability and community safety
• Respond to technical issues, rollbacks, or abuse

6. Discord and Third-Party Community Platforms

If you interact with EliteArk through Discord or other third-party platforms, those platforms may collect and process your information under their own privacy policies.

EliteArk LLC may collect or store Discord-related information such as usernames, IDs, roles, messages sent in EliteArk-controlled spaces, moderation records, and support ticket details.

7. Cookies and Tracking Technologies

EliteArk.com may use cookies, analytics tools, pixels, or similar technologies to improve website performance, understand traffic, remember preferences, protect against abuse, and improve user experience.

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. App Privacy

If you use the EliteArk mobile app, we may collect limited information necessary for app functionality, account access, notifications, analytics, crash reporting, and service improvements.

This may include:

• Device type
• App usage data
• Crash reports
• Notification preferences
• Account or login-related information
• Basic technical diagnostics

We do not sell personal information collected through the EliteArk app.

9. Push Notifications

If you allow notifications, EliteArk may send push notifications related to server updates, wipe notices, events, community alerts, app features, or account-related information.

You can disable push notifications at any time through your device settings.

10. How We Share Information

EliteArk LLC does not sell your personal information.

We may share limited information with trusted third parties when necessary to operate our services, including:

• Payment processors
• Hosting providers
• Store platforms
• Analytics providers
• Customer support tools
• Security, anti-fraud, or moderation tools
• Legal, tax, or accounting professionals
• Law enforcement or government authorities when legally required

We only share information as needed to operate, protect, or comply with obligations related to EliteArk services.

11. Data Security

EliteArk LLC uses reasonable administrative, technical, and organizational measures to help protect user information.

However, no website, app, server, database, or online service can be guaranteed 100% secure. By using EliteArk services, you understand that information may be transmitted and stored electronically at your own risk.

12. Data Retention

We keep information for as long as reasonably necessary to operate our services, provide support, enforce rules, prevent fraud, comply with legal obligations, resolve disputes, and maintain business records.

Some records, such as transaction history, moderation history, ban records, fraud records, and server logs, may be retained for security, legal, tax, or operational reasons.

13. Children’s Privacy

EliteArk services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information may contact us using the information below.

14. Your Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we have about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of certain communications
• Disable cookies or notifications
• Close or disconnect certain account features

Some information may need to be retained for legal, security, fraud prevention, tax, accounting, dispute, or moderation purposes.

15. Email and Communications

EliteArk LLC may send service-related emails, support replies, order confirmations, account notices, security alerts, and community updates.

You may opt out of promotional communications where available, but we may still send important service, security, legal, or account-related messages.

16. International Users

EliteArk LLC is based in the United States. If you access our services from outside the United States, your information may be processed, stored, or transferred in the United States or other locations where our service providers operate.

By using EliteArk services, you consent to this processing and transfer where allowed by law.

17. Third-Party Links

EliteArk.com, our app, Discord, or related services may contain links to third-party websites, platforms, stores, payment processors, or services.

EliteArk LLC is not responsible for the privacy practices, policies, content, or security of third-party websites or services.

18. Changes to This Privacy Policy

EliteArk LLC may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of EliteArk services after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

For questions about this Privacy Policy or privacy-related requests, contact EliteArk LLC at:

Website: https://eliteark.com

Email: [email protected]

Discord: Discord.gg/eliteark